Terms & Conditions
Bobo's beamers Sensory
Standard Booking Terms & Conditions
Refunds:
Sessions are pre-paid only; we do offer pay as you go classes subject to availability. Due to hall hire costs & other running costs incurred we are unable to offer refunds if you do not attend class, but in some circumstances, if spaces are available, we can offer to allow you to attend another class if you can't make it one week. This class must be in the same block as the session missed and is subject to there being availability in the other classes. You must let us know in advance that you cannot make the class and arrange a different session.
If you wish to cancel your classes before the block of classes start you will be entitled to a 75% refund (the other 25% is held as an admin fee). Once classes have started bookings are not able to be cancelled and are non-refundable.
The above refund policy does not apply to special one-off events (such as, but not limited to, Valentines, Easter, Summer, Halloween and Christmas Parties). These events cannot be cancelled and are non-refundable.
Siblings/Older Children
We are unable to accommodate older siblings attending our sessions, this is due to the size of our venues and the nature of our classes. If you are unable to make a session due to other children having an inset day etc, please contact us to see if we can accommodate you and your baby on another session as per the above policy. Please do not bring any older children to classes.
The above is in exception of our sibling friendly classes/sessions where siblings are of course welcome. These sibling friendly sessions will be made clear on the booking system, however if you have any queries, please contact us.
Our sibling friendly sessions will provide a welcoming experience for all children, but please be advised the session is still primarily for babies. Siblings will be expected to share props with their baby sibling.
Cancelled Classes:
Although we try our absolute hardest to ensure we deliver all sessions we have promised, there may be occasions that Bobo's beamers has no other option but to cancel a session. We will let all customers know via our Facebook group and email. We will offer all customers a session to replace the missed session - this may be a dedicated catch-up session, allowing customers to attend a one-off session or offering a voucher to cover the class cost that customers can use on their next booking.
Class Sizes:
We limit the number of parents/carers and babies attending to make our sessions more friendly and intimate. Our absolute maximum per class is 12 babies and we operate a waiting list. We do not overbook classes.
Due to venue size and space, we ask that only 1 parent/carer attends with baby unless prior agreement has been arranged by contacting 07733140583 or info@bobosbeamers.com
Data Protection & Policies:
We follow all current data protection legislation and use a booking system called Class for kids that securely stores any personal data, if we have your data in any other form this is also stored securely. We do not share your data with any 3rd parties.
We will contact you from time to time to inform you about upcoming classes, special events etc. If you do not wish to be contacted, please let us know or you can opt out at the time of booking.
We do not routinely send out all of our policies but please ask to see our other policies and risk assessments as these are available to be shared with parents/carers if you wish to read them.
By booking onto our classes, we assume that parents have read this policy and are happy with the contents of it and this policy applies from the point of booking.
If you have any questions or queries please speak to the Company Director, Jacqui Walker Bobo's Beamers Contact details: info@bobosbeamers.com
Terms & Conditions & Health & Safety Policy
Bobo's Beamers we take Health and Safety very seriously as the safety of our customers is top of our priorities and we recognise the additional need to support and protect young babies and children.
Here is what we do to make sure that your sessions are carried out in a safe and hygienic environment.
We carry out a written risk assessment for all of the locations that we use to deliver our Sessions and this is reviewed every 3 months and stored with us for 3 years
In addition to this we carry out a visual risk assessment before each session to make sure the studio/hall space is safe and clean.
We will occasionally have a fire drill, but all participants at the session will be pre warned.
We make sure the venues we use have toilet facilities and baby changing facilities.
We will ask parents/carers to keep bags and coats out of the sessions where possible to make sure the area is free from trip and accident hazards
We ask all parents to take off their shoes and suggest their feet are covered by socks.
We ask that if you or your little one is unwell with any contagious illness that you miss class.
We clean all sensory items between sessions and session leaders start each session with clean hands and have covered feet or wear shoes are only used inside the studio.
All of our food/drinks are made in hygienic environments but cannot be guaranteed as allergy or nut free (please speak to your leader if you have an allergy)
We do not charge for the refreshments these are an additional extra that you may wish to take part in.
We check all of our equipment before each session to make sure it is safe and clean.
As we are a sensory group many of our items ARE NOT baby toys and some of our items are recommended for over age 3 as they contain batteries or smaller parts. Babies must NEVER be left unattended with any item. The same applies for our sibling friendly sessions, all children remain the responsibility of the parent/carer and must be supervised at all times.
Please note: All of our individual sessions have been designed for babies and children to be supervised at all times while playing and exploring the sensory environment and items. None of the items should be left with an unsupervised baby and we will suggest that some items are used by parents only. Please note that your participation in Bobo's Beamers sessions is under the understanding that parents/carers supervise and are fully responsible for their own babies and children at all times and that they understand that not all items are specifically baby toys and therefore caution and parental/carer close supervision is needed for little ones to explore them safely. Items used are not all TOYS, some are natural items such as pinecones, items with batteries or other items which are not specified as a toys and do not come with any toy safety testing etc.
All of our plug-in electrical items are PAT tested as needed per regulations and we test all items before each session starts. We keep electrics away from babies where possible but do ask that parents DO NOT let babies and children play or fiddle with our lighting/electrical items. We use LED lighting which has very low heat emissions making it particularly safe for use around children.
Due to the nature of our sessions, we use lighting, we ask that parents do not allow their babies or children touch the lights.
With our young babies and tots we DO NOT use UV lighting or strobes (we use a safer alternative) as we know babies’ eyes are still developing and need extra protection.
Bobo's beamers has full Public Liability Insurance.
All of the locations that we use to deliver Bobo's beamers in have buildings insurance
There will always be an up to date First Aid kit available and Bobo's Beamers Leaders will have had some form of first aid training as needed
Bobo's Beamers staff will have a good understanding of Safeguarding (child protection / domestic violence) and an understanding of specifics to their own area. We have a safeguarding policy if you wish to see this.
We will not tolerate any abusive behaviour or language towards our leaders, staff or other attendees at sessions, if this happens the person will be asked to leave sessions and will not receive a refund on sessions.
We practice anti-discrimination and anti-bullying throughout our Glow Wonders business and promote mental health support and strive to create safe, welcoming, friendly, non-judgmental environments for all our classes and courses. No form of discrimination or bullying will be tolerated in our business or our sessions, if you experience any form of discrimination, please speak to your Leader or to Bobo's Beamers HQ info@bobosbeamers.com - 07733140583
We will do our very best to accommodate anyone with any additional need, we will make changes where possible and do all we can to make our sessions accessible to all, we will advise on any concerns that any parent has about attending our sessions.
General illness Policy
Bobo's beamers Sensory will be adjusting our adventures to stop/reduce any cross contamination of sensory items that are used.
Bobo's beamers have always used a strict cleaning procedure for all items used in sessions
We will be asking parents to use hand sanitiser at the start and end of each session.
We will be cleaning all items before they are used again so each parent and baby will have fresh clean items every session
All leaders will also wash and sanitize their hands before each session.
We will regularly be checking all Government, Local Authority and Children’s Activity Association legislation and guidance and will follow all advice given.
We would ask that if any parent or child is displaying any Covid-19 or stomach bugs symptoms that you do not attend sessions.
We advise parents that although we will take all measures in our control to safeguard against infection that attendance to Bobo's Beamers is at customer’s own risk. If sessions have to be cancelled or missed due to circumstances outside our control, such as being forced to isolate, we regret that we cannot offer refunds. We will however alternative sessions free of charge to cover any sessions missed.